Privacy Policy

Effective Date: 21 September 2025

Dr. Home Care (“DHC”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website (https://drhomecare.co.in/) or use our services. By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

  1. Personal Information: Name, phone number, email address, physical address, and other details you provide while booking a service, filling out a form, or contacting us.
  2. Payment Information: Billing address, payment method, and transaction details (processed securely through third-party payment providers).
  3. Service Information: Details related to the services you request, property details, and special requirements.
  4. Technical Information: IP address, browser type, operating system, device information, and website usage data collected through cookies and similar technologies.
  5. Communication Data: Records of your communications with us (emails, calls, WhatsApp, etc.).

2. How We Use Your Information

We use your information for the following purposes:

  • To provide, confirm and manage the services you request.
  • To process payments, deposits, refunds and invoices.
  • To communicate with you about bookings, service updates, promotions or support.
  • To personalize your experience and improve our website and services.
  • To comply with legal obligations and resolve disputes.
  • For internal business purposes such as analytics, audits and quality control.

3. Sharing of Information

We do not sell or rent your personal data. However, we may share your information in the following circumstances:

  1. Service Providers & Contractors: With staff, subcontractors, or third-party vendors who help us deliver services.
  2. Payment Processors: To process your payments securely.
  3. Legal Obligations: When required by law, regulation, court order or governmental authority.
  4. Business Transfers: In the event of a merger, acquisition or sale of assets, customer information may be transferred as part of the business assets.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, enhance user experience, and analyze traffic. You can disable cookies in your browser settings, but some website features may not work properly.

5. Data Retention

We will retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Data Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, disclosure, alteration or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

7. Your Rights

Depending on applicable law, you may have the right to:

  • Access, correct or update your personal data.
  • Request deletion of your personal data.
  • Object to or restrict processing of your personal data.
  • Withdraw consent (where processing is based on consent).
  • Lodge a complaint with a data protection authority.

Requests can be made by contacting us at the details provided below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their policies.

9. Children’s Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided personal data to us, please contact us to delete it.

10. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. Your continued use of our services after updates indicates acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your information, please contact us: